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CaniComplete
CaniComplete

Premium dietary supplements

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CaniComplete Joint PlusCaniComplete Joint PlusCaniComplete Stomach & IntestineComplementary feed for dogs and cats with bentonite and selected cultures.CaniComplete Vitamin B ComplexComplementary feed for dogs and cats with B vitamins.
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CaniComplete

Because we love dogs!

Complementary feed for dogs with transparent product information, clear prices and documented consumer rights.

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  • info@canicomplete.com
  • CaniComplete
    Matalino e.U.
    Saeulengasse 26/11
    1090 Wien, Oesterreich
  • Mon-Fri: 9:00 AM - 5:00 PM
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Legal noticeTerms & ConditionsPrivacy policyRight of withdrawal

Copyright 2026 CaniComplete

All rights reserved

Legal disclaimer: CaniComplete products are feed supplements and do not replace veterinary advice.

CaniComplete Matalino e.U., Scheunegasse 26/11, 1090 Vienna, Austria

EU EU Consumer Rights Directive14 day right of withdrawal
Consumer dispute resolutionconsumer-redress.ec.europa.eu
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  2. Legal
  3. General Terms and Conditions

General Terms and Conditions

Valid from: 21.08.2025

Legal sign-off required: these terms are aligned for an Austrian operator. Mandatory consumer rights remain unaffected and this version needs legal approval before publication.

1. Scope of application

These General Terms and Conditions (GTC) apply to all orders via the online shop of CaniComplete Matalino e.U. (hereinafter 'CaniComplete').

Deviating conditions of the customer are not recognized unless we expressly agree to their validity in writing.

2. Conclusion of contract

The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order.

By submitting the order, you make a binding offer to purchase the ordered goods.

The contract is concluded by our acceptance of your order, which is done by sending an order confirmation by email.

3. Prices and shipping costs

Consumers generally have the statutory right of withdrawal. Further information is provided in the withdrawal instructions.

Withdrawal exclusions apply only in the cases provided by law. Mandatory consumer rights remain unaffected.

4. Payment terms

Only the payment methods shown in checkout for the relevant order are available.

Currently available in checkout:

- PayPal

- Card

5. Delivery

Delivery countries, shipping costs, and any delivery information are shown in checkout before an order is placed.

Free shipping applies from an order value of 50.00 EUR for the delivery countries shown in the shop, unless different shipping costs are displayed during checkout.

6. Retention of title

The delivered goods remain the property of CaniComplete Matalino e.U. until full payment.

7. Warranty

The statutory warranty provisions apply.

Defect claims become statute-barred in two years from delivery of the goods.

For used goods, the warranty period is one year.

8. Liability

We are liable according to the statutory provisions, especially in case of intent and gross negligence.

Liability is excluded or limited for

a) Damages that are not personal injury, unless they are based on intentional or grossly negligent breach of duty

b) Damages from breach of essential contractual obligations, but limited to foreseeable damage

Mandatory statutory liability and warranty rights for consumers take precedence.

9. Special provisions for dietary supplements

Our products are dietary supplements for animals according to Regulation (EC) No 767/2009.

Dietary supplements may only be used on the instructions of a veterinarian or a person knowledgeable in animal nutrition.

The recommended daily dose must not be exceeded.

Store the product out of reach of children.

In case of intolerances or unexpected reactions, consult a veterinarian immediately.

10. Data protection

Your personal data will be processed in accordance with our privacy policy.

The privacy policy is available at /datenschutz.

11. Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules in the consumer’s country of habitual residence remain unaffected.

Consumers retain the statutory places of jurisdiction. A jurisdiction agreement applies to business customers only where legally permitted; in that case Vienna, Austria, is competent.

The contract language is German unless otherwise agreed during checkout.

If individual provisions are invalid, the statutory rules apply and the remaining provisions remain effective.

Alternative dispute resolution

The former European Commission consumer complaints platform has been discontinued. Information about recognised consumer dispute resolution bodies is available in the EU directory: consumer-redress.ec.europa.eu

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Date of last update: 21.08.2025